Kontakt 7 Does Not appear in my Native Access

Sid1
Sid1 Member Posts: 8 Member
in Native Access

Hello

I purchased a new computer and my kontakt 7 does not appear in my native access. I tried to input my serial number to see if that would fix it and it didn't. On my old computer (native access 1), Kontakt 7 does appear but on my new computer that has native access 2, is does not show up.. Yes...Yes, I have tried to install native access 1 on my new computer and still, no sign of Kontakt 7. Can someone please help

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  • Andreas_NI
    Andreas_NI Customer Care Posts: 31 mod

    Hey Sid,


    sorry to hear about that.

    Can you please let me know which operating system you are on?

    Do any products show, if so do you see them as Installed or as DEMO? DEMO would be a sign that you are logging in with the wrong email account. Please double check that.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,562 admin

    Update for the OP: The serial number is not correct and our support team has now replaced it with a correct one.

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