Why Is My Native Access 3.0.1 Stuck On Loading Products?

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rohancraw
rohancraw Member Posts: 7 Member
in Native Access

So I just updated my native access to 3.0.1. Now when I load the app, it just goes to the loading products page and sits loading. I have left it for hours and no progress. Is this a known bug? And how do I resolve this asap please?

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  • Paule
    Paule Member Posts: 1,328 Expert
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    During Cyber Season 2022 there is a heavy traffic at NI data high way. Be patient the Cyber Seasons ended up in 5 days. But you can report a bug at Support on this page on top, yes the right tap just beneath Discussions.

    My NA 3.0.1 works fine but it's upgrade some times ago. From inside NA you can report a bug also.

  • rohancraw
    rohancraw Member Posts: 7 Member
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    okay... I'll try and be patient for the time being. Thanks for your quick answer.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,707 mod
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    Also make sure to run Native Access as admin: How to Run a Program as an Administrator

  • rohancraw
    rohancraw Member Posts: 7 Member
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    Yes I was running as admin. I'll keep trying and if it still doesn't work after a while, I'll post another question.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,707 mod
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    Any update @rohancraw Do you still need help?

  • rohancraw
    rohancraw Member Posts: 7 Member
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    @Jeremy_NI I managed to get it to work once which enabled me to download what I needed, but 95% of the times I open the app it doesn't fully load and does what I described in my first question.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,707 mod
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    There is a brand new Native Access (3.1.0) can you update and try again?

  • rohancraw
    rohancraw Member Posts: 7 Member
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    @Jeremy_NI I'll download and run tonight and let you know if that fixes it.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,707 mod
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    @rohancraw So did that fix it?

  • Goat Emperor I
    Goat Emperor I Member Posts: 1 Newcomer
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    https://community.native-instruments.com/discussion/comment/46106#Comment_46106

    I have the same issue, NA 3.1.0 Win11Pro. I have pretty strong anti-virus settings, but there doesn't seem to be any issue - unless per-case manually permitted connections to native-cloud by the NTKDaemon could be a problem (self-signed cert distrust).

  • rohancraw
    rohancraw Member Posts: 7 Member
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    @Jeremy_NI sorry for the late reply.. this didn't fix it no, still just sits there loading and then occasionally it will load through, but very temperamental for me. @Goat Emperor I Yeh I'm running 3.1.0 now on Win10 but still no luck...

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,707 mod
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    @rohancraw I see you contacted my colleagues about this issue. You mentioned that it was fixed but what did work for you exactly?

  • rohancraw
    rohancraw Member Posts: 7 Member
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    @Jeremy_NI I finally got it fixed by following this: How to Downgrade Native Access 2 to Native Access 1. After running NA1 it worked fine? So not sure what the issue was but it's working for the time being.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,707 mod
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    @rohancraw thanks for the update!

  • phlute
    phlute Member Posts: 1 Member
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    Same issue - was running perfectly and then suddenly isn't... V3.2.0

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