My Komplete Kontrol M32 serial is not valid
Hi there,
I just received my Komplete Kontrol M32 midi controller I purchased on Amazon Houseware...I tried to register it on my account but the serial number I see on the bottom of the keyboard turns out to be "invalid". I can think it could have been used by the first owner...is there a workaround/solution to be able to redeem the sw bundled with the keyboard anyways...?
Thank you!
Giacomo
Best Answer
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I just wrote about the issue to NI, sending serial and proof of purchase and they replied within minutes that the serial # was deleted from the previous owner account. So I could register flawlessly. Great service indeed.
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Answers
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My issue has been solved successfully within MINUTES.
Blown away.
Thank you NI!
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The former owner needs to initiate a License Transfer - more info here:https://community.native-instruments.com/discussion/1445/all-you-need-to-know-about-license-transferDiscard. OP got it resolved already (though I haven't seen his post when I wrote mine).
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Did you manage to settle this with the previous owner? 🙂
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I just wrote about the issue to NI, sending serial and proof of purchase and they replied within minutes that the serial # was deleted from the previous owner account. So I could register flawlessly. Great service indeed.
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