Accessing the NI website

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cate
cate Member Posts: 2 Member
edited August 2022 in Native Access

Why do certain pages come up white. Some try to load then turn white. I've turned off all my blocking software. It's happening across the 4 browsers I use. No I don't use VPN.

I saw someone else mention it on here but they were just referred to ticketed support. I don't know if you have the relevant information at hand, but it would be good to find out why this is happening. I'm trying to buy things..!!

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  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,688 mod
    edited August 2022 Answer ✓
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    @cate@sound.com.au What pages display this error exactly?Is this happening during checkout? There is a current bug that displays blank pages during checkout.

    You contacted my colleagues regarding this issue and they changed some settings on your account in order to fix this. Did that work out?

    If others are affected by this please get in touch with our support agents here: https://bit.ly/NISupport_OP

    You can follow this thread to get updates or comment: NI Products page crashes

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  • Monochrome
    Monochrome Member Posts: 1,132 Expert
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    Let's stick to this thread. I get this error is annoying, but opening just another thread won't help NI solving this faster.

    If in a hurry, go through the self help wizard below, choose 'No' to all and you'll be able to file a support ticket yourself:

    https://support.native-instruments.com/hc/en-us/sections/360000092577

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,688 mod
    edited August 2022 Answer ✓
    Options

    @cate@sound.com.au What pages display this error exactly?Is this happening during checkout? There is a current bug that displays blank pages during checkout.

    You contacted my colleagues regarding this issue and they changed some settings on your account in order to fix this. Did that work out?

    If others are affected by this please get in touch with our support agents here: https://bit.ly/NISupport_OP

    You can follow this thread to get updates or comment: NI Products page crashes

This discussion has been closed.
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