Komplete Audio 6 doesn't start automatically

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SmokeyJoe
SmokeyJoe Member Posts: 20 Member
edited July 2022 in Other Software & Hardware

Whenever I start my PC, my Komplete Audio 6 doesn't start automatically. I have to take out the USB cord and plug it back in every time. What is the problem?

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  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,589 admin
    Answer ✓
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    Can you check if "Allow the computer to turn off this device to save power" in your PC's device manager is unticked?

    Worth checking other steps in regards to USB/chipset driver in this article as well.

Answers

  • Nico_NI
    Nico_NI Administrator Posts: 1,124 admin
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    What's your OS? When you mean start your PC do you mean turning it on? Or was it on standby?

  • SmokeyJoe
    SmokeyJoe Member Posts: 20 Member
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    Yes, when I turn on the PC (not on standby). I am on Windows 10.

    After the PC has started, the soundcard is not lit up. I have to manually disconnect and connect the USB connector each time to start my Komplete Audio 6. I have the latest drivers.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,589 admin
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    @SmokeyJoe Is the Komplete Audio 6 plugged directly into your computer or is it plugged into a hub?

  • SmokeyJoe
    SmokeyJoe Member Posts: 20 Member
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    It is directly connected into my PC.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,589 admin
    Answer ✓
    Options

    Can you check if "Allow the computer to turn off this device to save power" in your PC's device manager is unticked?

    Worth checking other steps in regards to USB/chipset driver in this article as well.

  • SmokeyJoe
    SmokeyJoe Member Posts: 20 Member
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    I implemented the steps in the USB/chipset driver as you recommended and now it seems to be working again! Thank you.

    Problem solved.

  • SmokeyJoe
    SmokeyJoe Member Posts: 20 Member
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    I have upgraded to a more powerful PC and still have the same problem with my Komplete Audio 6.

    It doesn't light up when I start the PC and I have to disconnect and connect the USB cable every time.

    I have tested another cable, I have reinstalled the drivers, I have tested different USB connections and done the configurations above.

    This is really annoying.

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