Updates are not downloading - Network Timeouts.

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Adamalthus
Adamalthus Member Posts: 2 Newcomer
edited March 2022 in Native Access

Native Access indicates that I have four updates available including the latest Kontakt Mac Silicon update. When I click on update there's no download progress on any of the four available. A console trace shows a series of network timeouts. Obviously there's no issue with my network connection so this looks like an issue on the NI side. Anyone else experiencing this issue. I need to get this unstuck.

Thanks!

I'd appreciate any help

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  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,587 admin
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    Hey @Adamalthus I was just about to send you this article: Native Access: "Waiting for connection" but saw that you've tried all the steps + opened a support ticket already. Keep us updated on how it goes.

  • Fordela
    Fordela Member Posts: 5 Newcomer
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    I have the same problem

  • Matt_NI
    Matt_NI Administrator Posts: 1,114 admin
    Answer ✓
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    @Fordela Try to turn off Private Relay in iCloud Monterey Preferences.

     https://support.apple.com/en-mt/HT212614 

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,587 admin
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    Hi @Fordela Native Access works fine after the OP turned off Private Relay. Can you try turning it off on your end to see if it helps?

  • Adamalthus
    Adamalthus Member Posts: 2 Newcomer
    edited March 2022
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    I can confirm that the issue was with Private Relay. The problem resolved once I turned it off.

    I’m assuming that NI will make the required fixes to Native Access soon to address this problem but for now we have a workaround.

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