Native access 2 suddenly loads slow and doesn't fully load (Windows 11)
- A few minutes after, I have got this random message, after reinstalling Native access 3 times!
- The message:
- There’s an issue with the installer service. To resolve this issue, try restarting Native Access. If this doesn’t work, restart your computer and try again.
The app seems to break. I can't log out or see a profile picture if it does open up, and if it gets stuck, it eternally loads.
Best Answers
-
I'm pretty sure that that's down to server load.
1 -
So, to make things clearer:
Last evening I have opened up NA 2 on my Windows 11 22H2 machine. Before that moment, everything was perfectly fine. No hardware or software update has been done before, or anything else that could break the app at all.
The app asked for permission for some reason, as if I open it up for the first time, and then it started to load suspiciously slow. I have tried a clean reinstall 3 times. I have deleted registry keys and hidden folders before doing so. The app did open eventually, but you could tell that it is broken. No profile picture, an unresponsive log out button.
0 -
Update, I was a bit too hasty in what I wrote earlier. It's a little more tricky and I needed some more info.
2.6.2 addresses the error message "There’s an issue with the installer service. To resolve this issue, try restarting Native Access. If this doesn’t work, restart your computer and try again."
It will take a little time for the 2.6.2 update to be available for everyone. Please have some little more patience.
The slowness is probably caused by the higher traffic than usual caused by a certain release :)
Native Access asking for permission is a different issue, unrelated to the others, and is being investigated.
So, if, even after a couple of hours, you still are experiencing Native Access not loading or being totally unresponsive on a Windows 11 system, it could be a different issue. In this case the best is to get in touch with my colleagues here: http://bit.ly/NIsupport_install
1 -
@aidenstunes It depends on the symptoms. If you experience slow loading times when downloading or installing a product, then it's a server issue. If it's the whole Native Access that fails to load at all or goes unresponsive, the issue is not a server issue and the fastest route is downgrading.
0 -
It looks like Native Access 2.6.2 was finally deployed to everyone and it fixed this issue.
2
Answers
-
I've just opened up NA2 and seen 24 updates. After selecting 'Update All', things start to download and install - then I get the same message. However, I've just let it be and it does seem to have installed everything.
I hate these vague messages like "there's an issue" or "something went wrong". What's the issue? What when wrong? 🙄
0 -
Ah. It's probably an issue from their side.
I hope we get an update about what's going on real soon.
0 -
For me, Native Access 2 doesn't load at all. First, it shows the splash screen for a minute or something, then it asks me to log in, and then it loads forever.
Also on Windows 11. Something is funky with NA. My guess: Maintenance work or some issue on their servers.
0 -
Ah. Sounds like the same behavior. I wonder what's going on. And how did you even get here? Native site has crashed, probably due to Komplete 14, I have barely made it here :/. Maybe it is all related, but everything worked fine yesterday's morning.
1 -
Ah... was K14 released today?
Then everything is clear to me. :) Total overload of the servers.
Gonna wait a while for updating then.
0 -
Yes didn't you know?! Haha. But I doubt if that's the reason for the broken app and the endless loading times. I mean, it makes sense yet people complain here about NA 2 bugs for the past few days, so it is not necassary Komplete 14 related.
0 -
I knew that it'll be in a few days, but, didn't remember that it's today. :)
And, yeah, I guess it's a different issue then than yours. I didn't get any error message or something.
0 -
The error message appeared just once, after reinstalling NA 2. I suffer from the same insanely slow loading times.
0 -
I'm pretty sure that that's down to server load.
1 -
I guess that's the answer. We'll have to wait even though I wanted to install everything already.
0 -
I just had the error you were talking about as well, trying to update 10 plugins.
I'll try again in a few days. 100% sure this is server load issues due to K14 release.
0 -
Oh. Then I guess no Komplete 14 today :(.
0 -
Thank you. I have been at my machine for 4 hours thinking I had a network problem.
1 -
I sat almost til midnight, tried reinstalling the app 3-4 times and removing residual files manually! What a waste of time. Still no official response from NI.
1 -
So, to make things clearer:
Last evening I have opened up NA 2 on my Windows 11 22H2 machine. Before that moment, everything was perfectly fine. No hardware or software update has been done before, or anything else that could break the app at all.
The app asked for permission for some reason, as if I open it up for the first time, and then it started to load suspiciously slow. I have tried a clean reinstall 3 times. I have deleted registry keys and hidden folders before doing so. The app did open eventually, but you could tell that it is broken. No profile picture, an unresponsive log out button.
0
Categories
- 10.7K All Categories
- 20 Welcome
- 442 Hangout
- 58 NI News
- 206 Tech Talks
- 1.1K Native Access
- 4.9K Komplete
- 614 Komplete General
- 1.1K Komplete Kontrol
- 1.8K Kontakt
- 483 Reaktor
- 154 Battery 4
- 268 Guitar Rig & FX
- 204 Massive X & Synths
- 211 Other Software & Hardware
- 2.2K Maschine
- 14 Sampling Room
- 2.6K Traktor
- 2.4K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators