native access problems

wk1630
wk1630 Member Posts: 6 Member

cant log in

Best Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 536 mod
    Answer ✓

    Hello wk1630, sorry for the issue.

    Normally this issue is caused by an outdated Native Access version.

    So , to solve that, I would kindly suggest to make sure that you are using the latest version of the Native Access (3.14.0). Here is the website from where you can download the latest version of it:

    https://www.native-instruments.com/en/specials/native-access-2/

    Then please restart your computer afterwards.

    Also, here is the Knowledge Base Article that can help you with this case:

    Native Access Error: "Unable to log in"

    If the issue persists after these steps, please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that issue as soon as possible.

    I hope this helps☺️

  • MHalloran
    MHalloran Member Posts: 35 Member
    Answer ✓

    Update:

    The problem turned out to be that macOS 14.7 and Sequoia changed Permissions on most of my Users folders and files. Native Access was among the least of my problems.

    Anyway, because of other problems I was having, I figured this out and started allowing myself "Read & Write / Apply to enclosed items" access on everything I could.

    I do not know which of the many folders allowed Native Access to work again but it was one of them.

    Hope this helps someone else.

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 536 mod
    Answer ✓

    Hello wk1630, sorry for the issue.

    Normally this issue is caused by an outdated Native Access version.

    So , to solve that, I would kindly suggest to make sure that you are using the latest version of the Native Access (3.14.0). Here is the website from where you can download the latest version of it:

    https://www.native-instruments.com/en/specials/native-access-2/

    Then please restart your computer afterwards.

    Also, here is the Knowledge Base Article that can help you with this case:

    Native Access Error: "Unable to log in"

    If the issue persists after these steps, please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that issue as soon as possible.

    I hope this helps☺️

  • MHalloran
    MHalloran Member Posts: 35 Member

    NA 3.14.0 has been working fine—even installed my Komplete 15 Limited Edition upgrade day before yesterday.

    Today, I cannot log in. I've read all the support articles, reinstalled, went through security and accessibility etc. and tried all the solutions. I was finally able to open a support ticket after going round and round and round and round and round and round and round… with your AI chat bot answering the same questions over and over and over and over and over and over and over while continually asking for a support agent…

    It may look like I am exaggerating but I assure that it was more times than I listed. I've rebooted, shut down and restarted, opened in Safe Mode, reset Launch Services. Still nothing.

    macOS Sonoma 14.7

  • Mert_NI
    Mert_NI Customer Care Posts: 536 mod

    Hello MHalloran, sorry for the continuing issue. And thank you for giving us a feedback about our chatbot, sorry for any inconvenience this issue may have been caused. It is happening if there is no free agent at the time that you are waiting, however we are working to improve it. I will also make sure that I share this with our team to improve our services for you.

    According to the issue, our team should get back to you as soon as possible to solve that issue as soon as possible.

    I hope this helps☺️

  • MHalloran
    MHalloran Member Posts: 35 Member
    edited October 3

    Not yet.

    Support suggested I run the NI Support Tool. Unfortunately, I cannot open it on my Mac no matter what I try.

    In the meantime, I created a new APFS Volume and installed Native Access onto that. I was able to log in successfully and find my libraries installed onto an external drive. That does not mean anything except that my internet is good since I cannot log in on my System Drive where I do my work.

    Curiously, NA won't log me in but it does give an error if my email or password are wrong.

    I have asked Support for a complete list of files so that I may remove NA completely and reinstall.

    Thing is that it did work until last week. This is extremely frustrating.

  • MHalloran
    MHalloran Member Posts: 35 Member
    Answer ✓

    Update:

    The problem turned out to be that macOS 14.7 and Sequoia changed Permissions on most of my Users folders and files. Native Access was among the least of my problems.

    Anyway, because of other problems I was having, I figured this out and started allowing myself "Read & Write / Apply to enclosed items" access on everything I could.

    I do not know which of the many folders allowed Native Access to work again but it was one of them.

    Hope this helps someone else.

  • wk1630
    wk1630 Member Posts: 6 Member

    this is just more bull from native instruments

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