S88 MK3 Drivers and Firmware Update.

FlipBit
FlipBit Member Posts: 15 Newcomer
edited October 25 in Komplete Kontrol

I got my S88 MK3 today. Like others have mentioned in other posts I have trouble updating the firmware. I tried everything. It seems like Windows cannot find the driver for "KONTROL S88 MK3 DFU".

Where can I find that to install it or is it supposed to be in Other devices in Device Manager and to have yellow exclamation mark?


P.S. I didn't realized this but what I have tried so far:

1) Different ports both USB-C and USB-A.

2) Different cables.

3) Different power supplies.

4) Different computers with Windows 10 and Windows 11 all with latest updates. Tried before updating too.

5) Power cycling 5 times and getting into recovery.

6) Going through a USB Hub.

7) Removing old MK1/MK2 drivers.

8) Reinstalling Komplete Kontrol and Hardware Connection Service.

I always get the "failed to boot into firmware update mode..." message.


P.P.S.

I got my keyboard from Thomann but I'm still waiting for their reply what to do. I was really looking forward for this release since the rumors started last year. After going through terrible purchases of Roli Lumi Keys and Ableton Push 3 and waiting for months for that final replacement that will finally work or not break into pieces I was hoping that at least Native Instruments will manage to provide a working product from the first time.....

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Best Answers

  • FlipBit
    FlipBit Member Posts: 15 Newcomer
    edited October 22 Answer ✓

    I tried reinstalling a lot of things few more times. I noticed in Device Manager there are some NI drivers but there is hardware id mismatch with the devices that are attached. Someone mentioned in another thread that there is Generic Microsoft Driver. I think this is the correct one but it's only for the keyboard in Keyboard Mode because of most MIDI devices being "class compliant" and have to be supported by everything. When it is switched to Update Mode by the Firmware updater I noticed the following thing:

    image.png


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Answers

  • guille
    guille Member Posts: 1 Newcomer

    I have the same problem

  • nightjar
    nightjar Member Posts: 1,078 Guru

    Quickest fix over this initial firmware update hump may be to use a mac if you (or a good friend) has one handy.

    Otherwise, it might take a wait for a software solution from NI.

  • PoorFellow
    PoorFellow Member Posts: 1,102 Guru

    Probably you might as well just contact customer support , but for what it is worth then here are the links to the trouble shooting guides :

    Kontrol S-Series MK3: Troubleshooting Firmware Update Issues  :  https://support.native-instruments.com/hc/en-us/articles/14229160390045-Kontrol-S-Series-MK3-Troubleshooting-Firmware-Update-Issues

    Kontrol S-Series MK3 Troubleshooting Guide :  https://support.native-instruments.com/hc/en-us/articles/14229273602077-Kontrol-S-Series-MK3-Troubleshooting-Guide

  • FlipBit
    FlipBit Member Posts: 15 Newcomer

    Yes, I have tried everything. The only thing I have not tried is reinstalling the drivers but I didn't find them anywhere.

  • PoorFellow
    PoorFellow Member Posts: 1,102 Guru

    From what I have understood then the drivers are installed by the Native Access app or through the N.A. app downloads : 'How to set up your Kontrol S-Series MK3'

  • FlipBit
    FlipBit Member Posts: 15 Newcomer

    Yes. That's what I understood too. But in one of the guides (probably for mk2) it was advised to check device manager if all devices are working properly. I tried reinstalling everything from Native Access as I tried to explain in my original post. I guess I only have to wait for now.

  • FlipBit
    FlipBit Member Posts: 15 Newcomer
    edited October 22 Answer ✓

    I tried reinstalling a lot of things few more times. I noticed in Device Manager there are some NI drivers but there is hardware id mismatch with the devices that are attached. Someone mentioned in another thread that there is Generic Microsoft Driver. I think this is the correct one but it's only for the keyboard in Keyboard Mode because of most MIDI devices being "class compliant" and have to be supported by everything. When it is switched to Update Mode by the Firmware updater I noticed the following thing:

    image.png


  • PoorFellow
    PoorFellow Member Posts: 1,102 Guru
    https://community.native-instruments.com/discussion/comment/102207#Comment_102207

    @Matthew_NI & @Tim_NI , perhaps you guys should check out this users report !

  • superwotan
    superwotan Member Posts: 25 Member
    https://community.native-instruments.com/discussion/comment/102207#Comment_102207

    Congrats @FlipBit

    Unfortunately I am not as experienced as you... so I have some questions and hope you don't mind:

    "I followed this guide to disable Windows Driver Signature checking."

    What guide are you referring too?

    "I opened nikksm3dfu.inf."

    How did you do that? I can't even find this file.

  • McBert
    McBert Member Posts: 1 Newcomer
    https://community.native-instruments.com/discussion/comment/102207#Comment_102207

    YES!

    You saved my day. 

    I have my s88 a week and couldn't update the firmware. 

    I went through all the steps you described, countless hours of uninstalling, reinstalling, a bunch of new cables, adapters, and hubs on 3 different computers. Support just directed me to the firmware update issues page. I finally gave up this weekend and was ready to return it to the dealer today.

    I was checking for any news on this and read your post. So I unpacked it again to give it a try. And it worked!

    Thanks for letting us know how you solved it. I will update my support ticket with this information.

    Thanks again! 

  • Copirate
    Copirate Member Posts: 1 Newcomer
    https://community.native-instruments.com/discussion/comment/102207#Comment_102207

    I just wanted to login in this forum to thank you for your detailed process. It worked for me also following all you steps.

  • davinwv
    davinwv Member Posts: 16 Member

    If it might help someone, I posted a couple of follow up tips over at VI-Control:

    If you still can't successfully update the firmware using the workaround above, it might be because you have multiple device entries for your Sxx MK3 in Device Manager. To correct this:

    1. Disconnect the Sxx MK3 from your system

    2. Restart Windows

    3. Open Device Manager

    4. Enable "Show Hidden Devices" in Device Manager

    5. Completely remove all instances of the Sxx MK3 from Device Manager

    6. Restart Windows again

    7. Open Device Manager

    8. Connect the Sxx MK3 to your system

    9. Choose the unsigned version of the driver when prompted by Device Manager

    Now that you have successfully updated the firmware, repeat the steps above and reinstall your Sxx MK3 with the signed version of the driver (just in case the unsigned version won't trigger future driver updates or support future firmware updates).

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,437 admin

    Thanks a lot for sharing a workaround @FlipBit

    Just a quick update that we should be able to fix this firmware update issue for Windows in the coming weeks.

  • fLaX
    fLaX Member Posts: 14 Newcomer

    FlipBits fix isn't working for me, something wen't wrong by trying to install

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